Shipping

AUSTRALIA-WIDE DELIVERY

Sugar HQ delivers delicious confectionery to customers across Australia using Australia Post. Choose Regular Parcel Post or Express Post at checkout to suit your timeframe and budget.

PACKED IN QUEENSLAND

Fast Local Dispatch

Orders are packed and dispatched from our Queensland warehouse. We aim to prepare orders as quickly as possible, with most orders dispatched on the same or next available business day.

Orders placed on weekends or Queensland public holidays will be processed from the next business day.

CHOOSE YOUR DELIVERY SERVICE

Regular and Express Post

Available shipping options and prices are displayed at checkout after you enter your delivery address.

GREAT VALUE

Australia Post Regular

Our standard and most economical delivery option for orders that are not urgently required.

  • Australia-wide delivery
  • Parcel tracking included
  • Delivery estimate shown at checkout

FASTER DELIVERY

Australia Post Express

Select Express Post when you need your order delivered sooner. Express Post speeds up the Australia Post delivery journey after your parcel has been dispatched.

  • Priority delivery service
  • Parcel tracking included
  • Delivery estimate shown at checkout

CALCULATED AT CHECKOUT

Shipping Costs

Shipping costs are calculated at checkout based on your delivery postcode, selected shipping service, parcel size and total order weight.

Add your products to the cart and enter your postcode at checkout to view the available Regular and Express Post options before payment.

DELIVERY TIMEFRAMES

Estimated Delivery Times

Delivery times vary depending on your location, the shipping service selected and Australia Post network conditions.

The estimated delivery timeframe shown at checkout begins after your parcel has been packed, dispatched and accepted into the Australia Post network.

Regional and remote destinations may require additional delivery time. Express Post is a faster service, but it is not a guarantee that every parcel will arrive by a particular date.

FOLLOW YOUR ORDER

Parcel Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your Australia Post tracking details.

Tracking updates may take a short time to appear after your parcel has been collected or lodged with Australia Post.

PLEASE CHECK CAREFULLY

Delivery Addresses

Please check that your name, street address, suburb, postcode and contact details are correct before completing your order.

Contact us as soon as possible if you notice an address error. Once an order has been packed or dispatched, we may not be able to change or redirect it.

SERVICE INTERRUPTIONS

Delivery Delays

While we dispatch orders as quickly as possible, delivery delays can occasionally occur after a parcel enters the Australia Post network.

Delays may be caused by severe weather, seasonal demand, public holidays, transport disruptions, incorrect addresses or other circumstances outside Sugar HQ’s control.

WE’RE HERE TO HELP

Missing or Damaged Orders

If your tracking shows an unusual delay, first check the latest Australia Post tracking updates and confirm that the delivery address supplied with your order is correct.

If your parcel arrives damaged, please contact Sugar HQ promptly and include your order number, photographs of the outer packaging and photographs showing the affected products.

Need Help With Your Delivery?

Contact our local customer support team and include your order number so we can assist you as quickly as possible.

Contact Sugar HQ